Skip to main content

General Questions

What is your Pricing Model?​

Our standard pricing model for MSPs and commercial customers is based on the number of users within your business (per user per month). For larger Enterprise and ICS/OT deployments, please contact your account manager.

What Subscription Tiers Are Available?​

There are two subscription tiers available:

  • Leverage our 24x7 SOC service (TD Complete Tier).
  • OR build your own SOC capacity, and only use our platform (Platform Only Tier).

Data Sovereignty - Where Does My Data Go?​

For all Australian customers, your data remains onshore and will always reside in Australia.

What Data Can I Onboard Immediately?​

We support a variety of log sources for onboarding. Most of our tenants deploy our endpoint agents, MS O365 or G Suite, and AV/EDR logs. This data provides 90-100% coverage for most small and medium businesses.

How Long Would It Take To Onboard My Business?​

Onboarding cloud and syslog integrations takes just minutes. Our endpoint agent is also automation-friendly, allowing many of our customers and partners to deploy it to hundreds of new endpoints instantaneously.

Can I Get a Trial / Proof of Concept?​

Yes, we support a 30-day trial if you’d like to see our platform in action. Please contact at sales@threatdefence.com for more details.

I am an MSP, Can the Platform Be White-Labelled to My Brand?​

We support white labelling for larger deployments. Please talk to your account manager to see if you qualify for the white-labelling option.

Accessing the Platform​

To access the Analyst Console, simply navigate to https://console.threatdefence.io and log in with your email and password.

Our Customer Portal is available at https://portal.threatdefence.io.

Reset Your Password​

Resetting MFA/Password via Email Support

  • ​​Step 1: Compose a new email to recipient support@threatdefence.com.
  • Step 2: Provide information including your full name, username, and the reason for the reset request (e.g., forgotten password or MFA device).
  • Step 3: Send the email to ThreatDefence's support team. Always ensure to keep your account information secure and avoid sharing sensitive details via unsecured channels.

What are my responsibilities as a user?​

Engaging more with the platform increases operational awareness, which helps in preventing business impact from cyber incidents. For context, our SOC team continuously triages alerts and conducts regular threat hunting to ensure systems are not compromised or discover risks before they are exploited. As a user, you have inherited the same capabilities through the platform.

Based on your subscription model, there are two types of guidelines:

SaaS SecOps Platform:​

As a tenant, you are responsible for the daily triage of security detections (alerts). Our SOC team does not see your alerts unless triggered by an indicator search. For a medium-risk level organization, the following are considered minimal engagement activities:

  • Review the “Security Detections” dashboard daily at 0900 and 1700.
  • Ensure you read the email alerts. The platform sends alerts via email with details for high-severity or notable alerts.

Platform + SOC Service:​

Our SOC team handles all aspects of the security detection lifecycle. As a tenant, you are only required to respond to escalations sent by the SOC. For a medium-risk level organization, the following is considered minimal engagement:

  • Respond to escalations sent via email by the SOC team;
  • At least one person to attend the monthly 15 - 30-minute review meeting.